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Female Staff need for Customer Service
Satellite Town, Bahawalpur
2 weeks agoDetails
Hiring Person/CompanyHiring as Company
Company NameStudy Hawk Consultant Pvt Ltd
Type of AdJob Offer
Salary from15000
Salary to100000
Career LevelAssociate
Salary PeriodMonthly
Position TypeFull-time
Description
Job Description:
i. Customer Service Representatives are the first contact point for customers with questions or concerns.
ii. Their primary objective is to ensure customers have a seamless experience and feel satisfied with the company’s products or services.
iii. Whether through phone, email, or chat, CSRs are always ready to go the extra mile!
Responsibilities:
i. Respond promptly to customer inquiries and concerns via phone, emails, or chat.
ii. Resolve customer issues and complaints effectively and efficiently.
iii. Manage high volumes of inbound and outbound calls.
iv. Maintain accurate records of customer interactions and transactions.
v. Provide up-to-date product and service information to customers.
vi. Upsell products and services to customers when appropriate.
vii. Escalate customer issues to the appropriate department or manager as needed.
viii. Collaborate with other departments to resolve customer issues and concerns.
ix. Maintain a positive and professional attitude at all times.
x. Continuously improve your knowledge of products and services.
xi. Meet or exceed performance targets, such as call volume and resolution time.
xii. Adapt to new technologies and processes as they are implemented.
xiii. Participate in training and development programs to improve customer service skills and knowledge.
xiv. Contribute to team goals and initiatives to improve customer satisfaction and retention.
xv. Provide feedback to management on customer issues, concerns, and trends.
Requirements:
i. Master Level Education
ii. We will prefer previous experience in Customer Service.
iii. Excellent Communication skills
iv. Proficiency in basic computer skills.
v. Ability to handle multitask.
vi. We are Seeking a highly organized and customer-focused individual to join our company. Send your CV, only shortlisted candidates will get call for interview
